Shipping policy
Shipping Info
The orders are processed and shipped from Monday to Friday from 9:00 am to 5:30 pm. Orders placed before 12pm CET will be shipped on the same day, and orders placed after 12pm CET will be shipped on the next day.
Please note, the orders placed on Saturday and Sunday will be processed the next Monday. Our main logistics partner is DHL for both Italy and the rest of the world.
Shipping Cost and Lead Time
| Country | Order Amount | Shipment Cost | Delivery Time |
| Italy | Above €70 | Free | 1-2 working days * |
|
Europe *Germany excluded |
Above €70 | Free | 1-3 working days * |
|
Germany |
Above €70 Above €70 |
Free €10 |
2-4 working days* 1-3 working days* |
| Canada | All | €10 | 2-4 working days * |
| Norway | All | €10 | 1-3 working days * |
| UK | All | €10 | 2-4 working days * |
| Switzerland | All | €15 | 1-3 working days * |
| Africa | All | €25 | 2-4 working days * |
| Asia | All | €25 | 2-4 working days * |
| Arabian Peninsula | All | €25 | 2-4 working days * |
| Oceania | All | €20 | 2-4 working days * |
| South and Central America | All | €25 | 2-4 working days * |
| USA | All | €10 | 2-4 working days * |
| Rest of the world | All | €25 | 2-4 working days * |
*Islands and remote areas excluded. Any delays caused by customs are not included in the estimation.
Customs Duties
For orders shipped outside the European Union, customs duties and taxes may apply depending on the destination. These charges vary by country and are unfortunately beyond our control, so any additional customs clearance costs must be covered by the customer. As a reference, here are the approximate duties and VAT for some of our most common destinations:
- United Kingdom: approximately £45
- Canada: approximately 55 CAD.
If the package is not collected and must be returned back to Italy, any customs clearance costs will be deducted from your refund.
United States
For orders shipped to the United States, duties and taxes are included in the price. All duties and taxes are included in the final price, no additional fees at checkout or upon delivery. The listed price already includes all applicable duties and taxes, ensuring a smooth and transparent shopping experience.
Shipment tracking
When the order is shipped, you will receive an email containing the tracking link to check the shipping progress.
