Delivery times vary by destination and shipping method. Orders are processed and shipped Monday to Friday, from 9:00 am to 5:30 pm.
Orders placed before 12:00 pm CET are shipped the same day; those placed after are shipped the next business day. Orders placed on weekends or Italian bank holidays are processed the next working day.

Estimated transit times:

• Italy: 1–2 working days
  
• Europe: 1–3 working days
  
• Rest of the world: 2-4 working days

Please note: Deliveries to islands, remote areas, or subject to customs checks may experience delays that are not included in the estimates.

For more details, including information on shipping costs and customs duties, please refer to the section below.

Shipping Info

 

The orders are processed and shipped from Monday to Friday from 9:00 am to 5:30 pm. Orders placed before 12pm CET will be shipped on the same day, and orders placed after 12pm CET will be shipped on the next day.
Please note, the orders placed on Saturday and Sunday will be processed the next Monday. Our main logistics partner is DHL for both Italy and the rest of the world.

Shipping Cost and Lead Time

Country	Order Amount	Shipment Cost	Delivery Time
Italy	Above €70	Free	1-2 working days *
Europe *Germany excluded	Above €70	Free	1-3 working days *
Germany	Above €70 Above €70	Free €10	2-4 working days* 1-3 working days*
Canada	All	€10	2-4 working days *
Norway	All	€10	1-3 working days *
UK	All	€10	2-4 working days *
Switzerland	All	€15	1-3 working days *
Africa	All	€30	2-4 working days *
Asia	All	€30	2-4 working days *
Arabian Peninsula	All	€35	2-4 working days *
Oceania	All	€25	2-4 working days *
South and Central America	All	€30	2-4 working days *
USA	All	€10	2-4 working days *
Rest of the world	All	€20	2-4 working days *

*Islands and remote areas excluded. Any delays caused by customs are not included in the estimation.

 

Customs Duties

For orders to Extra-EU countries, taxes and customs duties are not included at checkout. Customs duties vary from country to country and we are not able to predict the amount of such costs over which we have no control. For this reason, any additional customs clearance costs should be borne by the buyer. For information on customs policies of foreign countries, we invite you to contact your local customs office as these costs may vary.

Shipment tracking

When the order is shipped, you will receive an email containing the tracking link to check the shipping progress.

Returns can be requested within 30 days of receiving your order through our dedicated return portal.
Simply enter your order details, choose the reason for the return and select your preferred return method (refund, replacement or gift card). A return shipping label will be automatically sent to you by email.

For more detailed information, including return costs and our refund policy, please refer to the section below.

If you need any assistance, our Customer Service Team is available to help via email at customercare@tbdeyewear.com or through the contact form on our website.

Making a return

We want to ensure the most satisfaction to our clients' purchase, you can return one or more products no later than 30 days after the date on which you have received your order. We will refund the amount spent for the returned goods, excluding any shipping cost and return cost, if due. For more information about the return cost, please see the table below.

For promotional sales as Archive Sales, you can return the products no later than 15 days.

Do you want to return your order? You have 30 days starting from today to submit your request using our return platform:

✉️ Enter your order details: Use your order number and the email address you used for the order.

👓Choose the reason for the return among the available options.

💰Select the return method: Refund, replacement, or gift card.

📦Return label: The return shipping label will be automatically generated and sent to you by email.

Country	Return Cost for 1 Item	Return Cost for 2 Items	Return Cost for 3+ Items
Italy	Free	Free	€10
European Union	Free	€10	€20
UK	£15	£20	£30
USA, Canada, Norway, and Switzerland	€20	€30	€40
Rest of the world	€40	€50	€60

Refunds

The refund process will take place after our staff has validated the return, within 10 working days from the moment they are delivered to our wharehouse. It will be made through the same payment method used for the order. Refund times depend on the payment method. The refunded amount will not include shipping cost and return cost, if due.

The fit is mainly determined by the lens width and frame width. To find the perfect fit for your face shape, you can refer to the section below, which includes a full measurement table.

If you already own a pair of glasses that fit you well, you can compare the three numbers engraved on the inside of the left temple (e.g., 46-23-145) with those listed in our guide:

• Lens width (mm): horizontal width of one lens
  
• Bridge distance (mm): space between the two lenses
  
• Temple length (mm): length from the front of the frame to the tip

You’ll also find a dedicated sizing chart on each product page to help you understand the fit of that specific model.

Additionally, you can use our Virtual Try-On feature to visualize both the style and the fit of the frame on your face in real time. Our system scales the eyewear to match your facial proportions for an accurate representation of size and shape.

If you are unsure or need more information, feel free to contact us at customercare@tbdeyewear.com or through the contact form on our website. We will be happy to help you find the perfect match!

TBD's Eyewear is available in one size, however, the measurements differ according to the model. The fit is determined based on the width of the lens and the width of the frame. Find the perfect fit for your face shape by following the guide below:

Narrow: For those with a narrow, elongated face and reduced temple width. 

Regular: Forehead and chin are well-proportioned and of medium size. Most TBD Eyewear models are made in this size.

Wide: For those with a wide forehead.

If you already have a pair of sunglasses, we suggest you check the measurements engraved inside the left temple and compare them with the Measure Tab below (in millimeters).

 

MODEL	A	B	C	D	E
CORD	44	23	145	139	39
CRAN	49	19	140	137	44
DENIM	51	20	145	149	41
DONEGAL	49	23	145	144	40
ELM	54	20	140	144	43
GIANNI	54	17	145	142	46
JUTA	46	26	145	144	38
LAPEL	49	22	140	139	46
LEAF	53	22	145	145	44
LINO	52	20	145	145	42
MADRAS	49	21	145	141	47
MASTRO	46	23	145	142	39
MIST	53	22	145	143	42
OAK	49	22	145	146	38
OXFORD	46	20	145	139	44
PALM	51	21	145	146	43
PANAMA	52	19	145	146	42
PIQUET	49	18	145	144	44
PLEAT	47	22	140	136	41
RASO	49	21	145	146	35
SHETLAND	49	22	140	143	43
SILK	49	22	145	142	47
TELA	53	16	145	146,5	50
TWILL	49	23	140	140	44
ULSTER	50	20	145	133	46
VICUNA	50	20	145	135	44
WELT	46	23	145	138	40

 

How to choose eyewear according to your face shape

Heart

Facial features:

• Wide forehead
• High, pronounced cheekbones
• Narrow jaw
• Narrow, pointed chin

To soften the features of the upper part of the face, we recommend balancing with a rather delicate spectacle shape.

Recommended frames:

• Round
• Aviator
• Rectangular

Oval

This face shape is one of the most popular and also the most versatile.

Balanced proportions specifically characterize the oval face shape:

• Slightly wide forehead
• Slightly tapered chin
• High cheekbones
• The face has a little curve in its overall shape

An oval face looks good with any type of frame, for this reason, we recommend frames that do not alter the balance of the features.

Recommended frames:

• Round 
• Aviator
• Rectangular
• Square 
• Oval

Round

Facial features:

• Wide, pronounced cheeks
• Round chin
• Delicate contours
• Short, full-face

We suggest frames that soften the face's width, such as thin frames and angled shapes.

Recommended frames:

• Rectangular
• Square

Square

Facial features:

• Pronounced forehead, jaw, and chin of the same width
• High cheekbones
• Face is rather short and wide

For this type of face, we recommend frames that extend and diminish the angle of the face, favouring frames with small lenses and wide temples.

Recommended frames: 

• Round
• Aviator
• Oval

Triangle

Facial features:

• Large forehead
• Pronounced jawline
• Pronounced cheekbones
• Pointed chin

To enhance this face shape, we recommend wide frames with high temples.

Recommended frames: 

• Rectangular
• Square
• Oval

 

We accept all major credit cards (Visa, Visa Electron, Mastercard, Maestro, PostePay, UnionPay, American Express), which will be displayed at checkout. You can also pay via PayPal, and if you don’t have a PayPal account, you can easily create one while shopping with us.

For added convenience, we offer the option to use digital wallets like Shop Pay, Apple Pay, Google Pay and Samsung Pay.

For customers in the Eurozone, you’ll also be able to use Klarna or Scalapay to make the payment in instalments.

If you prefer to pay via bank transfer, these are the details to complete the payment:

Company: TBD Eyewear S.r.l.
Bank: BANCO POPOLARE (Ag. 36 Milan), Piazza Missori 3, 20122 Milan, Italy
IBAN: IT74 G 05034 01636 000000044013
BIC: BAPPIT22

Please make sure to include your order number in the transfer reference.

For a full overview of accepted payment methods, you can always refer to the section below.

ACCEPTED PAYMENT METHODS

You can make purchases using:
- Credit card
- Debit or prepaid cards
- PayPal
- Online bank transfer
- Installment payment with Klarna

The cards accepted are: Visa, Visa Electron, Mastercard, Maestro, PostePay.

The amount will be charged upon confirmation of the order. TBD Eyewear e-shop displays prices and accepts payments in the following currencies: EUR, GBP, USD.

SECURITY

All transactions are safe and secure. TBD Eyewear website is equipped with an SSL cryptographic system to protect personal data and payment information.

 

Once your package has been handed over to the courier, you will receive an automatic confirmation email containing a tracking link. You can use this link to follow your shipment in real time and check the estimated delivery date.

Tracking information is also directly accessible from your account, under the "Orders" section.

If you haven't received the tracking email, please check your spam or junk folder since it might have landed there by mistake.

Should you need any help with your shipment, our Customer Service Team is here for you. Do not hesitate to contact us via email at customercare@tbdeyewear.com or through the contact form on our website.

Yes, you can find us through our network of selected retailers.To locate the store closest to you, feel free to visit our Store Locator page. Please note that each retailer carries a curated selection of our products, so availability may vary. We recommend contacting the store in advance if you are looking for a specific model.

To cancel or modify an order, please contact our customer service team within 2 hours of placing your order.
Modifications are only possible if the order has not been processed yet.

We recommend reaching out as soon as possible via customercare@tbdeyewear.com or through the contact form on our website and we’ll do our best to assist you promptly.

For orders shipped outside the European Union, customs duties and taxes are not included at checkout. These charges vary by country and are unfortunately beyond our control, so any additional customs clearance costs must be covered by the customer.

As a reference, here are the approximate duties and VAT for some of our most common destinations:

• United States: approximately $45
  
• United Kingdom: approximately £40
  
• Canada: approximately 55 CAD

If the package is not collected and must be returned back to Italy, any customs clearance costs will be deducted from your refund.

Our frames are made from bio-acetate, a bioplastic derived from cotton and wood fibers, combined with a plant-based plasticizer. This makes it a high bio-based content material with a lower environmental impact.

All our sun lenses are bio-based, while the default lenses in our optical models are made from bio-nylon, which contains 38% carbon of natural origin.

We also use sustainable materials for our packaging: our cases combine recycled cotton for the outer layer and 100% recycled PET for the inner lining.

The cleaning cloths included with each pair are produced from microfiber derived from recycled PET, combining performance with environmental responsibility.

To keep your eyewear in the best possible condition, we recommend the following care tips:

1. Always store your glasses in their case when not in use to protect them from scratches and accidental damage;
   
2. Avoid cleaning the lenses with clothing or rough fabrics. Instead, use only the microfiber cloth provided;
   
3. Keep your eyewear away from extreme heat sources, such as the dashboard of a car exposed to direct sunlight, as high temperatures may cause the frames to warp or lose their shape;
   
4. Avoid wearing your glasses on top of your head like a headband, as this common habit puts excessive pressure on the hinges and may compromise their durability.

By following these steps, you can preserve the quality, comfort, and appearance of your frames for years to come.

All TBD Eyewear products are covered by a 2-year warranty from the date of purchase. The warranty covers manufacturing defects under normal use, such as faulty hinges, delamination, or issues with lens coatings.

It does not cover damage resulting from wear and tear, accidents, misuse, improper care or modifications by third parties.

To request a warranty claim, please contact us with valid proof of purchase and clear photos of the product. Our technical team will assess your case and guide you through the next steps.

For full details, visit our Warranty page below. If you need assistance, make sure to reach out at customercare@tbdeyewear.com or through the contact form on our website.

1. Product Information

1.1 Product Details:

• All Sunglasses
• All Eyeglasses

1.2 Manufacturer:

© TBD EYEWEAR

TBD Eyewear S.r.l.

Via Fratelli Ruffini 10 

20123 Milano - Italy

2. Intended Use

2.1 Sunglasses:

• Designed to protect the eyes from harmful ultraviolet (UV) radiation from the sun.
• Suitable for outdoor use in bright conditions to reduce glare and improve visual comfort.
• These sunglasses are not intended for direct observation of the sun, including during solar eclipses, or for industrial eye protection.

2.2 Eyeglasses (Corrective Lenses):

• The eyeglasses are sold with demo clear lenses that are intended for display purposes and do not provide corrective vision.
• However, the demo lenses do provide UV protection for general use in bright conditions. 
• The frames are designed to hold custom lenses tailored to the user's vision correction needs, as prescribed by an eye care professional. These lenses should be replaced with prescription lenses by a qualified optometrist or ophthalmologist.
• These eyeglasses are not suitable for use in hazardous environments or as protective eyewear.

3. Key Features

3.1 Engravings on the temples (e.g.):

LINO          52⎕ 20  145          LIEBKOR    *2

TBD EYEWEAR          Sustainably Handmade in Italy CE

LINO: name of the collection

52: lens width (mm)

20: bridge width  (mm)

140 temple length (mm)

LIEBKOR: product reference

*2: Filter Category Identification (see the table below for additional information)

  compliance with European regulations

 Handmade in Italy with sustainable materials

3.2 Sunglasses:

• UV Protection: 100% UV400
• Lens Category: 1,2,3

Visible Light Transmission  VLT %	Filter Category	Color
64%	1	Light Green
45%	2	Orange
41%	2	Blue
14%	3	Bottle Green
13%	3	Grey
12%	3	Tobacco

• Lens Material: bio-nylon biobased from LTL Lenses S.p.A.
• Frame Material: bio-acetate M49 Mazzucchelli 1849 S.p.A.

3.3 Eyeglasses:

• UV Protection: 100% UV400
• Lens Category: 0

Visible Light Transmission  VLT %	Filter Category	Color
86%	0	Demo Clear Lenses

• Lens Material: bioplastic biodegradable from LTL Lenses S.p.A.
• Frame Material: bio-acetate M49 Mazzucchelli 1849 S.p.A.

4. Instructions for Use

4.1 Wearing the Glasses:

• Sunglasses: Ensure that the sunglasses fit snugly on your nose and ears. They should cover your eyes completely for maximum UV protection.
• Eyeglasses: Ensure a comfortable fit and alignment for optimal vision correction.

4.2 Cleaning and Maintenance:

• Clean the lenses with our microfiber cloth made with RE-Pet to avoid scratches.
• Use mild soap or lens cleaning solutions. Avoid harsh chemicals, solvents, or abrasive materials that could damage the lens coatings.
• Do not expose the glasses to extreme temperatures (e.g., leaving them in a hot car) as it may warp the frame or lenses.

4.3 Storage:

• Store the sunglasses/eyeglasses in a protective case when not in use to avoid damage.
• Keep in a dry and cool place, away from direct sunlight and extreme heat.

4.4 Handling and Transport:

• Always handle the sunglasses/eyeglasses with clean hands to avoid streaks or damage.
• Avoid dropping the glasses or placing heavy objects on them to prevent breaking the lenses or bending the frames.

5. Precautions

• These sunglasses/eyeglasses are not suitable for direct viewing of the sun, such as during a solar eclipse.
• Sunglasses should not be worn for driving at night or in low-light conditions unless they are labeled as suitable for such purposes (e.g., lens category 0 or 1).
• Eyeglasses should be used as prescribed by your optometrist or ophthalmologist. Always follow your eye care professional's instructions.

6. Possible Risks

• Prolonged exposure to UV radiation without proper protection can cause eye damage. Always wear sunglasses that provide full UV protection when outdoors.
• Improper use of eyeglasses may result in discomfort, eye strain, or further vision issues. Contact your eye care provider if you experience any discomfort.

7. Limitations of Protection

• Sunglasses provide UV protection for normal use in bright sunlight conditions but do not protect against other forms of radiation (e.g., laser light or welding arcs).
• Eyeglasses provide corrective vision as per the prescription but do not offer protection from impact or industrial hazards. They are not a substitute for safety goggles in hazardous work environments.

8. Warranty and Replacement

• These sunglasses/eyeglasses come with a 2-year warranty against manufacturing defects from the date of purchase. It applies only to products purchased on our website or from authorized retailers. For purchases made online, customers are advised to contact our Customer Assistance team for support. For purchases made through authorized retailers, customers should reach out to the respective retailer directly for assistance.
• The warranty does not cover damage due to normal wear and tear, misuse, or improper care. It does not cover damage caused by drops, impacts, contact with chemical agents, or prolonged exposure to heat sources. 
• The warranty does not cover defects caused by customizations or other substantial modifications.
• The warranty is valid only if the product has been used in accordance with its instructions for use and maintenance. To request warranty service, you must submit a valid proof of purchase. The application process includes product evaluation by our technical team. Following the evaluation, any shipping costs, if needed, will be arranged mutually, and the process will proceed upon receipt and mutual agreement of the price estimate.
• If you notice any defects in the lenses or frames, discontinue use and contact the manufacturer.

9. Compliance

These Category 1 sunglasses/eyeglasses conform to the essential health and safety requirements set out by the 89/686/EEC Directive on Personal Protective Equipment (PPE).

These sunglasses comply with the following:

• EU Regulation of the European Parliament and the Council 2016/425 
• Harmonized standard EN ISO 12312-1:2013/A12015 
• NO 1907/2006 
• Dir. 94/62/EC

These eyeglasses comply with the following:

• EU Regulation of the European Parliament and the Council 2017/745
• Harmonized standard EN ISO 12870:2018 o NO 1907/2006 o Dir. 94/62/EC 

10. Disposal

• Sunglasses and eyeglasses should be disposed of in accordance with local environmental regulations. Do not dispose of them with household waste. Instead, consider recycling through an optical retailer or manufacturer’s recycling program where available.

Yes, we offer digital gift cards. An ideal, sustainable gift that’s always appreciated!

Our gift cards are valid for 12 months and can be used for any purchase made on our website.

To learn more or to purchase one, visit our dedicated Gift Card page.

At the moment, we do not offer prescription lenses and our optical frames come fitted with non-prescription demo lenses.

However, all our models are compatible with any type of corrective lens, so your optician can easily make the replacement.

To support a more sustainable choice, our demo lenses are also biodegradable and help reduce waste during the replacement process.