I’m honestly really disappointed with my experience with TBD Eyewear. I was initially drawn to what seemed like a strong attention to detail and thoughtful design. Their take on classic frames felt innovative, so I was excited to own a pair that would feel timeless. However, the frames ended up being larger on my face than expected and did not match the sizing shown in the virtual try-on.
I initiated a return through the official portal and only received a return invoice. No shipping label was generated. I contacted customer service right away Very disappointed with TBD Eyewear. Initiated a return but only received an invoice, no shipping label. It has now been over 72 hours with no response despite their stated 24 hour reply time. Poor communication and frustrating experience while trying to return within the allowed window.
I ordered the Aviator GIANNI ECO SPOTTED HAVANA | TOBACCO frames from TBD Milano and really love the look of them. The price felt fair for the style and advertised quality.
That said, when they arrived, one temple arm was extremely loose at the hinge and looked bent outward, almost as if the frames had been tried on and stretched out before being sent. It did not feel like a brand-new pair, and honestly I don't think a brick-and-mortar shop would have put them out for sale in that condition.
I also noticed the small thank you card included in the package was worn and looked old. Not a major issue, but it does not reinforce the premium branding or attention to detail.
I'll now take them to my optometrist to have them tightened and adjusted. Overall, I love the design, but I feel like I received a pair I would not have chosen had I seen them in person first.
I tried to return an item since too tight for me. Tried to email the customer support team multiple times but never received any response.
Die Carrè-Brille ist fantastisch! Das Design ist so einzigartig und sticht hervor, ohne übertrieben zu wirken. Man merkt wirklich, dass die Materialien hochwertig sind; sie fühlen sich an, als würden sie lange halten. Sie sind leicht und stabil, und die Verarbeitung ist perfekt. Ich fühle mich großartig, wenn ich sie trage. Sehr empfehlenswert, wenn Sie etwas Besonderes suchen.
My Ellipse glasses are even better than I expected. They're so beautiful, with a sleek design that really suits my face. The material quality is superb, making them super comfortable for all-day wear. They're my new favorite accessory, perfect blend of style and comfort.
I needed glasses that were both good-looking and durable, and the Giotto delivered. The quality of the materials is obvious, they feel really solid and built to last. Their classic yet modern design is just gorgeous, goes with everything. Worth every penny for such excellent craftsmanship.
The Hem glasses are pure class. Their simple, sophisticated design is incredibly beautiful, instantly upgrading any outfit. The material quality is fantastic; they're light but feel incredibly well-made, with great attention to detail. Very happy with this purchase, a must-have for subtle elegance.
The quality of materials is top-notch, and they feel really sturdy. They look great on me, and I've gotten so many compliments. Definitely a great buy, super stylish and comfortable!
The glasses are amazing, however the shipping company UPS didn't do a good job, at least not for Ecuador. They didn't coordinate well with the customer and the waiting time was endless, but at least the glasses are great.
After my initial complaint about the sunglasses I received, TBD Eyewear quickly sent me a replacement pair, which arrived within just a few days and was perfect. I especially want to thank Benedetta and the customer service team for handling everything so professionally. The new sunglasses were sent first, and only afterward was I asked to return the pair I had complained about — which made the process very smooth and stress-free.
I am very happy with how this was resolved and will definitely continue purchasing TBD sunglasses. Excellent service and products!
Son muy bonitas y me gusta mucho llevarlas puestas. Se notan muy buena calidad
Very wide and loose fitting, even on my wife’s face that is wide and round. The bridge was also loose fitting though even as a 20mm. We have 23mm that fit better than these.
Frame was terribly wide and feels like it was used. This is the first time I have received glasses with a frame that needs to be fixed so that can fit on me. They need to pay attention to details. I was expecting much more from such a brand and this was disappointing. The frame felt like it was a store frame that everyone had tried in so it was terribly wide.
Occhiali bellissimi e di fattura superiore!
Secondo paio acquistato ed estremamente soddisfatto del prodotto. Se posso permettermi, suggerirei di velocizzare la spedizione, visto che ho aspettato ben 12 giorni prima di riceverli. Direi troppo per una spedizione in Italia.
Inoltre le comunicazioni dell’assistenza al cliente non sempre pronta e/o precisa.
A parte questo, prodotto assolutamente top.
I received my Welt sunglasses with a visibly bent frame, which was very disappointing. I tried to contact TBD Eyewear through multiple channels — via the website, Instagram profile, and email — but unfortunately, I never received any response.
What makes this situation even more frustrating is the fact that I am a loyal customer and have purchased several TBD sunglasses in the past. I truly appreciate the brand’s design and quality, which is why this lack of customer support came as a big surprise.
I believe that this kind of attitude toward customers is unacceptable, especially for a brand that positions itself as premium. I hope this feedback will be taken seriously and that customer service will improve in the future.
Recently I received my third World Eco - I have a Honey/Blue, Black/Red and now also a Green/Grey. (Frame/Glasses) . I love all three pairs - they are by far my nicest sunglasses - much more refined than the ones from beyond the Ocean. Think European, enjoy Italian craftmenship!
Love my sunglasses,will definitely buy again
TBD sunčane naočale su kvalitetne, moderne i ne mogu zamisliti izlazak bez njih.
Absolut tolles Design in hervorragender Qualität. Service und Lieferung verdienen auch 5 Sterne. Herzlichen Dank an das gesamte TBD-Eyewear-Team!
