F.A.Q.
How Long Does An Order Take To Arrive?
Delivery times vary by destination and shipping method. Orders are processed and shipped Monday to Friday, from 9:00 am to 5:30 pm.
Orders placed before 12:00 pm CET are shipped the same day; those placed after are shipped the next business day. Orders placed on weekends or Italian bank holidays are processed the next working day.
Estimated transit times:
- Italy: 1–2 working days
- Europe: 1–3 working days
- Rest of the world: 2-4 working days
Please note: Deliveries to islands, remote areas, or subject to customs checks may experience delays that are not included in the estimates.
For more details, including information on shipping costs and customs duties, please refer to the dedicated Shipping Information page.
How can I return an Item?
Returns can be requested within 30 days of receiving your order through our dedicated return portal.
Simply enter your order details, choose the reason for the return and select your preferred return method (refund, replacement or gift card). A return shipping label will be automatically sent to you by email.
For more detailed information, including return costs and our refund policy, please refer to the Returns & Refunds page.
If you need any assistance, our Customer Service Team is available to help via email at customercare@tbdeyewear.com or through the contact form on our website.
How Can I Choose The Right Size For Me?
The fit is mainly determined by the lens width and frame width. To find the perfect fit for your face shape, you can refer to our Fit Guide, which includes a full measurement table.
If you already own a pair of glasses that fit you well, you can compare the three numbers engraved on the inside of the left temple (e.g., 46-23-145) with those listed in our guide:
- Lens width (mm): horizontal width of one lens
- Bridge distance (mm): space between the two lenses
- Temple length (mm): length from the front of the frame to the tip
You’ll also find a dedicated sizing chart on each product page to help you understand the fit of that specific model.
Additionally, you can use our Virtual Try-On feature to visualize both the style and the fit of the frame on your face in real time. Our system scales the eyewear to match your facial proportions for an accurate representation of size and shape.
If you are unsure or need more information, feel free to contact us at customercare@tbdeyewear.com or through the contact form on our website. We will be happy to help you find the perfect match!
Which Payment Methods Do You Accept?
We accept all major credit cards (Visa, Visa Electron, Mastercard, Maestro, PostePay, UnionPay, American Express), which will be displayed at checkout. You can also pay via PayPal, and if you don’t have a PayPal account, you can easily create one while shopping with us.
For added convenience, we offer the option to use digital wallets like Shop Pay, Apple Pay, Google Pay and Samsung Pay.
For customers in the Eurozone, you’ll also be able to use Klarna or Scalapay to make the payment in instalments.
If you prefer to pay via bank transfer, these are the details to complete the payment:
Company: TBD Eyewear S.r.l.
Bank: BANCO POPOLARE (Ag. 36 Milan), Piazza Missori 3, 20122 Milan, Italy
IBAN: IT74 G 05034 01636 000000044013
BIC: BAPPIT21A10
Please make sure to include your order number in the transfer reference.
For a full overview of accepted payment methods, you can always refer to the Payments Information page.
How Can I Track My Order?
Once your package has been handed over to the courier, you will receive an automatic confirmation email containing a tracking link. You can use this link to follow your shipment in real time and check the estimated delivery date.
Tracking information is also directly accessible from your account, under the "Orders" section.
If you haven't received the tracking email, please check your spam or junk folder since it might have landed there by mistake.
Should you need any help with your shipment, our Customer Service Team is here for you. Do not hesitate to contact us via email at customercare@tbdeyewear.com or through the contact form on our website.
Do you have any physical stores?
Yes, you can find us through our network of selected retailers.
To locate the store closest to you, feel free to visit our Store Locator page. Please note that each retailer carries a curated selection of our products, so availability may vary.
We recommend contacting the store in advance if you are looking for a specific model.
How can I cancel or modify an order?
To cancel or modify an order, please contact our customer service team within 2 hours of placing your order.
Modifications are only possible if the order has not been processed yet.
We recommend reaching out as soon as possible via customercare@tbdeyewear.com or through the contact form on our website and we’ll do our best to assist you promptly.
Will I have to pay customs duties when receiving my order?
For orders shipped outside the European Union, customs duties and taxes are not included at checkout. These charges vary by country and are unfortunately beyond our control, so any additional customs clearance costs must be covered by the customer.
As a reference, here are the approximate duties and VAT for some of our most common destinations:
- United States: approximately $45
- United Kingdom: approximately £40
- Canada: approximately 55 CAD
If the package is not collected and must be returned back to Italy, any customs clearance costs will be deducted from your refund.
What materials are your Frames & Lenses made of?
Our frames are made from bio-acetate, a bioplastic derived from cotton and wood fibers, combined with a plant-based plasticizer. This makes it a high bio-based content material with a lower environmental impact.
All our sun lenses are bio-based, while the default lenses in our optical models are made from bio-nylon, which contains 38% carbon of natural origin.
We also use sustainable materials for our packaging: our cases combine recycled cotton for the outer layer and 100% recycled PET for the inner lining.
The cleaning cloths included with each pair are produced from microfiber derived from recycled PET, combining performance with environmental responsibility.
How should I take care of my eyewear?
To keep your eyewear in the best possible condition, we recommend the following care tips:
- Always store your glasses in their case when not in use to protect them from scratches and accidental damage;
- Avoid cleaning the lenses with clothing or rough fabrics. Instead, use only the microfiber cloth provided;
- Keep your eyewear away from extreme heat sources, such as the dashboard of a car exposed to direct sunlight, as high temperatures may cause the frames to warp or lose their shape;
- Avoid wearing your glasses on top of your head like a headband, as this common habit puts excessive pressure on the hinges and may compromise their durability.
By following these steps, you can preserve the quality, comfort, and appearance of your frames for years to come.
What does your warranty cover?
All TBD Eyewear products are covered by a 2-year warranty from the date of purchase. The warranty covers manufacturing defects under normal use, such as faulty hinges, delamination, or issues with lens coatings.
It does not cover damage resulting from wear and tear, accidents, misuse, improper care or modifications by third parties.
To request a warranty claim, please contact us with valid proof of purchase and clear photos of the product. Our technical team will assess your case and guide you through the next steps.
For full details, visit our Warranty page. If you need assistance, make sure to reach out at customercare@tbdeyewear.com or through the contact form on our website.
Do you offer digital gift cards?
Yes, we offer digital gift cards. An ideal, sustainable gift that’s always appreciated!
Our gift cards are valid for 12 months and can be used for any purchase made on our website.
To learn more or to purchase one, visit our dedicated Gift Card page.
Do you offer prescription lens options?
Yes, we now offer the option to customize your glasses with prescription lenses.
You can choose single vision lenses, available in both clear and tinted versions. We currently offer seven tinted options to suit different styles and light conditions.
Simply enter your prescription details and use our virtual try-on tool to easily calculate your pupillary distance (PD).
Once confirmed, your customized glasses will be ready to ship in just 7–8 business days.
For full details, visit our Prescription Glasses page.
