Excellent customer service. After my initial contact, the team handled my request quickly, professionally, and efficiently. I received the spare parts and complementary kit in a very short time, and the whole process was smooth and clear. Great support and very much appreciated. Highly recommended.
TBD Eyewear is an excellent company—professional, responsive, and efficient. They reply quickly to messages and process orders promptly.
Unfortunately, shipping costs and import taxes here in Indonesia significantly impact the overall experience. That said, this is clearly beyond their control.
I’m really looking forward to visiting their store in Milan and purchasing directly there, without any unexpected additional costs.
Benedetta reached out to me. Explained everything - regarding the return update, sent all the forms I needed. Plus, shipping wasn’t deducted due to inconvenience
She handled the situation very well. I was able to get my total refund today. Thank you so much!
Die Carrè-Brille ist fantastisch! Das Design ist so einzigartig und sticht hervor, ohne übertrieben zu wirken. Man merkt wirklich, dass die Materialien hochwertig sind; sie fühlen sich an, als würden sie lange halten. Sie sind leicht und stabil, und die Verarbeitung ist perfekt. Ich fühle mich großartig, wenn ich sie trage. Sehr empfehlenswert, wenn Sie etwas Besonderes suchen.
My Ellipse glasses are even better than I expected. They're so beautiful, with a sleek design that really suits my face. The material quality is superb, making them super comfortable for all-day wear. They're my new favorite accessory, perfect blend of style and comfort.
I needed glasses that were both good-looking and durable, and the Giotto delivered. The quality of the materials is obvious, they feel really solid and built to last. Their classic yet modern design is just gorgeous, goes with everything. Worth every penny for such excellent craftsmanship.
The Hem glasses are pure class. Their simple, sophisticated design is incredibly beautiful, instantly upgrading any outfit. The material quality is fantastic; they're light but feel incredibly well-made, with great attention to detail. Very happy with this purchase, a must-have for subtle elegance.
The quality of materials is top-notch, and they feel really sturdy. They look great on me, and I've gotten so many compliments. Definitely a great buy, super stylish and comfortable!
The glasses are amazing, the materials are as always of great quality.
The glasses are amazing, however the shipping company UPS didn't do a good job, at least not for Ecuador. They didn't coordinate well with the customer and the waiting time was endless, but at least the glasses are great.
After my initial complaint about the sunglasses I received, TBD Eyewear quickly sent me a replacement pair, which arrived within just a few days and was perfect. I especially want to thank Benedetta and the customer service team for handling everything so professionally. The new sunglasses were sent first, and only afterward was I asked to return the pair I had complained about — which made the process very smooth and stress-free.
I am very happy with how this was resolved and will definitely continue purchasing TBD sunglasses. Excellent service and products!
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